The questions timers actually ask.

SplitKit is a plugin marketplace for race timers who use RaceResult software. You connect once, set your defaults, and every event you time gets modern participant features — results pages, finisher’s certificates, AI-written race stories, live spectator dashboards — without writing any code or changing your RaceResult workflow.

Built for the timer who’d rather sleep before race day than learn another tool. You don’t change what you do in RaceResult; we read your data and handle everything participant-facing.

No. Connect your RaceResult account once (15 minutes, no code), set your defaults, and every event you time gets pre-configured automatically. Edit the per-event config if you want to; the default is zero touches.

Yes. Visit the XC demo for a $1.99 Finish-Only Pack walkthrough, or the marathon demo for a $4.99 Full Pack walkthrough. No login, no email capture — just click around.

Free to connect. $0/month. $0/setup. $0/event. No platform fee ever. You only pay for add-ons you activate (wholesale rates you mark up), or earn commission when participants buy the Pack.

You will never owe SplitKit money. The Twilio SMS unit cost on the Finisher’s Pack notifications is netted from your commission balance with a $0 floor — when commission is low or zero, SplitKit absorbs the cost.

Toggle the Pack on for any event. Participants who want the upgrade self-purchase a $4.99 Pack on their phone after they finish — certificate, social-media race story, performance PDF, branded share card. You earn 10% commission, automatically, with zero out-of-pocket cost.

Free Pack notifications (finish-line SMS + email) plus advanced individual results ship to every finisher on Pack-on events as the top-of-funnel hook.

Both are independent. The Pack toggle is separate from the add-on catalog. You can run add-ons only (white-label, billed to the race director at your markup), or Pack only (participant-paid, you earn commission), or both. Most timers run both. Mix and match per event.

The platform auto-detects it and drops the Pack price to $1.99 (three artifacts instead of four — drops the detailed performance PDF since there are no splits to analyze). Same 10% commission, same free notifications, same workflow. A weekend with both a $4.99 marathon and a $1.99 5K charges each participant the right price for the contest they ran.

Full XC / finish-only product details on the XC page.

The moment a participant crosses the finish mat (the chip read), they get an SMS and an email — bundled as one feature, both transactional — with their time, division place, and a link to their personal results page. The results page is free, branded, and shareable on its own.

If they want the Pack upgrade, they tap the link and purchase on their phone. One touch each: no follow-up SMS, no nurture email sequence, no reminders.

No. The finish-line SMS and email are one transactional message each, fired the moment they cross. That’s it. SplitKit does not send marketing emails or nurture sequences to participants — we don’t build a participant marketing list and we don’t do direct outreach.

The participant relationship belongs to you (the timer) and the race director. That’s a settled architectural decision, not a phase we’ll move past.

When you activate any timer-paid add-on, every participant-facing output carries your logo, company name, and colors — the participant never sees “SplitKit” anywhere. White-label is the default for the add-on path.

On Pack-only events (where the participant pays SplitKit directly for the Pack), the page shows “Powered by SplitKit” alongside your brand because the participant is SplitKit’s customer there. Branding follows the cash flow.

Timing and registration data flows from RaceResult into SplitKit for the duration of your account. We use it only to render results pages, generate the artifacts participants purchase, and run platform operations — never for marketing, never sold, never shared with brokers.

Per-event PII (email + phone columns) is stripped from the public RaceResult SimpleAPI feed at billing close. DynamoDB-stored PII follows a documented retention policy. Full details on the privacy page.

Results pages are pre-built JSON served from CloudFront’s global edge network — they stay live even if our backend goes down. We poll RaceResult every 60 seconds; if the source is briefly unreachable, the last-known results persist for participants until the source returns.

SplitKit runs on Vercel + AWS S3 / CloudFront / DynamoDB — three of the most resilient platforms on the internet. There is no single race-day point of failure where one outage takes participant pages offline.

Two equivalent ways to connect. Option A: paste your RaceResult API key into the SplitKit setup screen — fastest path if you’re comfortable handing over a key; gives SplitKit access to all your events at once. Option B: share a specific RaceResult event with our platform account (one event at a time) — share-and-test pattern if you’d rather evaluate event-by-event before committing the full key.

Both options give timers and participants identical features and experience. Same revenue model, same plugin catalog, same artifact generation, same UX. The difference is purely how the credential gets stored on our side — pick whichever fits your trust comfort.

SplitKit is currently US-only — the finish-line SMS discovery channel rides US Twilio rates and toll-free regulations. Outside the US, the per-message cost economics and per-country regulatory friction change the math.

International support via WhatsApp Business Platform is on the roadmap. If you’re an international timer interested in being part of that cohort, email support@splitkit.freshdesk.com.

Email support@splitkit.freshdesk.com with any question — billing, setup, features, bugs, race-day urgent. Real human support, mobile push for urgent tagged tickets, no chatbot in the middle.